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TRAI releases Telecom Consumer Protection (Thirteenth Amendment) Regulations, 2026 - PIB

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The Telecom Regulatory Authority of India has slashed complaint resolution timelines to 15 days, forcing telecom firms to refund full charges if unresolved. New rules demand grievance cells in every operator’s office by June 2026 and hike penalties for non-compliance to two percent of annual turnover. Consumers can now switch providers penalty-free after seven consecutive days of service failure, while standardized billing formats by September 2026 aim to eliminate hidden charges. Telecom companies must also submit quarterly reports on complaint handling, pushing them to improve reliability or risk higher fines.

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Where this is reported

  1. TRAI releases Telecom Consumer Protection (Thirteenth Amendment) Regulations, 2026 - PIB

    Press Information Bureau · 3d ago

  2. Address by Chairman at the 11th J P Morgan India Conference - sebi.gov.in

    Securities and Exchange Board of India · 3d ago

  3. TRAI releases Telecom Consumer Protection (13th Amendment) Regulations, 2026 - Telecom Regulatory Authority of India (TRAI)

    TRAI · 3d ago

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  8. 2d agoTRAI releases Telecom Consumer Protection (13th Amendment) Regulations, 2026 - Telecom Regulatory Authority of India (TRAI)
  9. 2d agoTRAI releases Telecom Consumer Protection (Thirteenth Amendment) Regulations, 2026 - PIB

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TRAI releases Telecom Consumer Protection (Thirteenth Amendment) Regulations, 2026 - PIB · IndiaBatmi